About Course
This five-day ISO 9001 training course has been developed to cover all requirements of the ISO 9001:2015 standard. Group exercises and case studies will be used to develop the required skills. Other topics covered are from ISO 19011 and include the auditing process and methodologies, e. g. planning and conducting an audit, writing nonconformity statements, preparing an audit summary and report, and verifying corrective actions. Auditing case studies to develop skills for identifying nonconformities will be used. Techniques for leading audit teams will also be discussed.
Learning Objectives
- Understand the application of quality management principles in the context of ISO 9001
- Relate the quality management system to the organizational products, services, activities and operational processes.
- Relate organization’s context and interested party needs and expectations to the planning and implementation of an organization’s quality management system.
- Understand the application of the principles, procedures and techniques of auditing.
- Understand the conduct of an effective audit in the context of the auditee’s organizational situation.
- Understand the application of the regulations, and other considerations that are relevant to the management system, and the conduct of the audit.
- Practice personal attributes necessary for the effective and efficient conduct of a management system audit.
- Establish, plan and task the activities of an audit team.
- Communicate effectively with the auditee and audit client.
- Organize and direct audit team members.
- Prevent and resolve conflict with the auditee and/or within the audit team.
- Prepare and complete the audit report.
Course Outline
Day One
- Introduction and Welcome
- The ISO Standard Explained
- Introduction to ISO 9001
- ISO 9001 Requirements
- Group Exercise: Context of the Organization
- Group Exercise: Interested Parties
- Group Exercise: Audit Scenarios
Day Two
- Overview of ISO 9001 Requirements (cont’d)
- Group Exercises: Audit Scenarios (cont’d)
- Independent QMS Written Exercise
- Introduction to Turtle Diagrams and Audit Trails
- Management of Audit Programs
- Audit Planning and Preparation
- Breakout Exercise 1: Writing an Objective and Scope Statement
- Breakout Exercise 2: Documentation Review
- Breakout Exercise 3: Creating an Audit Plan
Day Three
- Performing the Audit
- Breakout Exercise 4: Performing an Audit
- Writing Nonconformity Statements
- Breakout Exercise 5: Writing Nonconformity Statements
- Closing Meeting
- Completing the Audit Report
- Corrective Action and Closeout
- Management Systems Auditing Written Exercise
Day Four
- Leading Audit Teams
- Customer-Specific Requirements
- Management System Certification Scheme and Auditor Qualifications
- Leading Management Systems Audit Teams Written Exercise
Day Five
- Review of Audit Process and Audit Management Strategies
- Leading Management Systems Audit Teams Mock Audit Case Study
- Practical Application of Audit Principles and Instructor Interviews
